We live in a fast-paced, modern world, where communication speeds are increasing at what seems to be an exponential rate. Orders can be placed for any number of goods instantaneously online, and with the advent of digital communication technologies, such as cloud-based phone systems, consumers are often used to receiving instantaneous service. It’s this line of thinking that pushes some businesses to make their workers available to customers 24/7.
However, if you’re a small business owner, you might have some concerns about this new, emerging trend. Whatever happened to a work-life balance, you might ask? Keeping stress levels down and allowing employees to take much-needed family time is a critical part of keeping morale high. Is there any way your company can stay available to your customers while still respecting its workers’ need for time off?
Central Telephone, a provider of wiring solutions and business phone installation, has the solution below.
Consider Investing in an Automated-Response Phone System
Much more than a simple “leave a message” service, these technologies can record customer information, give answers to a few questions, and even make orders for customers—all without a worker being on the other end of the line! This enables your customers to do business with your company, regardless of the time of day, while also enabling your employees to maintain a healthy work-life balance. They could even do their work more efficiently when they come back to the office because they’ll spend less time listening to messages and more time getting stuff done.
Of course, these small business phone systems are useful for customers, as well.
● It allows them to make decisions on their own time. As we all know, important decisions can take a while to make, especially if it’s a business decision with multiple levels of bureaucracy involved. Give your customers the freedom to make decisions and do business with your company as they please with an automated-response phone system.
● Global customers will appreciate it. Due to time zone differences, your company will find doing business with national or global clients much easier with an automated-response phone system.
● It allows customers to be served, even if your workers are currently busy. This helps ensure successful sales, as clients will not need to wait through hold times.
Looking for the Best in Small Business Phone Systems? Contact Central Telephone Today
Our team would be happy to help you through the whole installation process, from picking out a model to coming up with wiring and network wiring solutions. Give us a call today at 763-550-2000 to get started.