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Posts Tagged ' phone training'

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5 Things Modern Customers Expect When They Call A Business

Today's customers are younger, more on the move, and more demanding than ever before. That means that if you want the customer to be right, you have to take a hard look at what their current expectations are – and one of the areas we're seeing a lot of changes in is what customers expect when calling up a company. Here are just a few of the wants modern callers have – and why they're important for every business.

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Improving Employee Productivity through Advanced VoIP Features

Many companies are switching to VoIP systems today not only to save on money but also to improve on productivity. VoIP technology lets you transmit your voice data over the Internet rather than traditional phone lines, but it also does much more -- because the system is entirely online, it can be customized to meet your needs.

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Selecting The Right Business Phone System

Selecting the right business phone system can be fairly confusing considering how many systems are on the market. However, there's a few important characteristics that stand out phenomenally when purchasing certain phone systems. With this being said, we're going to cover some of the more important issues that should be under consideration when purchasing a business phone system.

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How Phone Training Can Help Your Business Be More Productive

Choosing to upgrade your antiquated phone system to a new and advanced VoIP phone system will provide a wonderful boost to your business - as long as your employees know how to use it. If they don't, it will only result in confusion, loss of productivity, and poor customer service. By giving your office specialized phone training, you will empower your staff members and help them be as efficient as they can be.

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