We are pleased to present below all posts archived in 'November 2016'. If you still can't find what you are looking for, try using the search box.
Phone systems are the heart and soul of any business. Everything from client servicing to employee collaboration will occur through a company's phone system -- and a company needs the right technology to provide the best support. But before a company can invest in a telephone system, they need to make a decision: do they want on-premise or cloud infrastructure?
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Today's customers are younger, more on the move, and more demanding than ever before. That means that if you want the customer to be right, you have to take a hard look at what their current expectations are – and one of the areas we're seeing a lot of changes in is what customers expect when calling up a company. Here are just a few of the wants modern callers have – and why they're important for every business.