As your small business strives to keep up with our rapidly-changing times, so too should your small business phone system. Think about it: The way your business communicates is directly reflective of the way it functions.

Efficient, state-of-the-art phone systems allow for efficient, state-of-the-art service. They also lend your business a similar air that customers will remember positively.

We at Central Telephone believe that small businesses, before they make the decision to upgrade, should have as much information on business phone installation as possible.

It’s for this reason that, below, we discuss one of the most modern and popular small-business communication methods: cloud-based phone systems.

Cloud-Based Phone Systems Defined

More traditional phone systems use phone wires or cellular networks to make communication possible. A cloud-based phone system, in contrast, uses external software and the internet to facilitate communication over audio.

Cloud-based phone systems can go by many names—business VoIP (voice over internet protocol), cloud PBX, and virtual PBX, to name a few. Simply put, a cloud-based system allows message, video calls, and file sharing with one central system via web connectivity.

Some cloud-based phone systems also enable calls to be sent directly to a smartphone, effectively centralizing communication and making it easy to get ahold of your employees no matter where they are.

Especially in a world where remote work is becoming more common, cloud-based phone systems are key to keeping on- and off-site teams together.

Why Use a Cloud-Based Phone System?

For small- to mid-sized businesses, cloud-based systems are highly efficient communication symptoms.

Take a few minutes to learn more about the many benefits of cloud-based phone systems and those that relate directly to your business.


A cloud-based phone system allows calls to be easily passed around within the business itself (usually with the pressing of only a few buttons).

This feature also is applicable to smartphones. Because calls can be forwarded directly to the person which they concern, your customers will never again have to wait to hear back from a particular employee if he or she is out of the office.

Cloud-based phone systems are also easy to implement. The system requires no on-site hardware and thus requires no disruption of work by technicians setting up a new system.

Cloud-based systems are less hassle for your team and less downtime!


Cloud-based phone systems are also scalable. Because everything is done over the internet, there is comparatively little hardware that needs to be ripped up or installed should your lines need downsizing or expansion.

If you have remote workers or supervisors that frequently work off-site, cloud-based phone systems can be used on telephone-based devices, like a cell phone or tablet. Employees can access telephone lines from wherever they are as long as there is an internet connection.

For businesses, this means building a system as large, or as small, as is necessary.


Finally, cloud-based phone systems are relatively economical to maintain. The lack of infrastructure means that it’s almost impossible that something will go mechanically wrong. The only technology necessary are your employees’ mobile devices, computers, and an internet connection.

And if something does, remote repair services such as those provided by Central Telephone can quickly fix the problem. Cloud-based phone systems are flexible, low-cost, and keep your business going.

Contact Central Telephone Today for Cloud-Based Installation

As Plymouth’s telephone experts, we do everything from network wiring service to cloud-based installation. To find out more about our products or schedule service in Minneapolis, Minnesota, call us at 763-550-2000. You can also send a message to