Using a telephone was a rather simply activity once upon a time. You lifted the handset to answer or dial a call, and returned it to the base once completed. With the advent of cassette-based answering machines, there was now something new to learn; recording outgoing messages, retrieving ones that were left by callers, and in later touchtone iterations of the technology, being able to access your messages remotely by calling yourself and entering an access code. Crazy as it may seem, we entered the age of the “user manual”…
As the decades marched forward, communications technology evolved exponentially. Today, advanced business telephone platforms perform countless operations and are replete with a staggering level of features – multiple call groups, mailboxes and extensions, conferencing, email access, remote synchronization with mobile devices, and computerized administration of virtually every function. Businesses rely on these capabilities to stay connected, manage the flow of information and succeed in the information age. We surmise that the simple days of yesteryear are all but extinct. Even the most basic cordless home phones are leagues above their predecessors in function and operation.
In order to realize the full potential of your business telephone system, we provide on-site training prior to, during, and/or after installation. User guides customized to your specific configuration further assist in the learning process. Central Telephone Sales and Service even provides training on an as-needed basis should your business add employees or need refresher courses for existing staff. With varying levels of complexity, proficiency in the operation of this equipment may be equally divergent among end users. There are no questions we cannot answer – there is no guidance we cannot provide. We are well versed in what we do, and it is our commitment to ensure that our clients are comfortable with the telephony they deploy!