What was once the bane of most professionals is now becoming a communication necessity: video calling is now one of the fastest and easiest ways to communicate clearly between multiple parties. But for many, video calling is still plagued by technical issues and inefficiencies. Business owners and professionals may want to take some extra steps to make sure that they are able to support modern video calling technologies.

Setting Up the Hardware

Video calling is about the hardware as much as it is about the calling software itself. A good camera and a good microphone are both a necessity to avoid poor quality video streaming. Business owners may want to invest in setting up specific areas of their conference rooms for video calling so that the hardware can be installed preemptively and will not be moved.

Investing in a Software Solution

Many communications systems today come with video calling. In fact, telecommunications companies are often able to provide their own suites. The advantage to using these internal systems is that they will share support with the rest of the telecommunications infrastructure, making it more reliable and stable overall and making the process of troubleshooting much easier.

Transmitting the Data

Where many video conferences falter is in ensuring that there is enough data available. If the video chat appears to be poor quality, frequently drops, or has a significant delay, it's possible that there simply isn't enough data available to transfer the video. The solution is generally to invest in a better data service provider. Temporarily, a business may turn down the quality of a video conference in hopes of avoiding any significant lag or potentially dropped calls

Troubleshooting Common Issues

·         No audio. When no audio is heard at all it's usually a hardware problem: a microphone may not be connected or not active.

·         Lag. Lag generally occurs for two reasons: not enough bandwidth or not enough processing speed. Users should lower quality levels and try again.

·         Disconnection. An intermittent data connection can cause calls to drop. The connection for the office should be checked.

Central Telephone Sales and Service provides a multitude of advanced communication technologies, including commercial data connections that can support even the most resource intensive video calls. Contact Central Telephone Sales and Service today to find out more about creating a video calling infrastructure for your business