Although many digital phones systems have their own setups and operating systems, they still oftentimes have the same problems that can be solved with some simple troubleshooting techniques. Thankfully, we're going to provide some easy answers to some of the more common digital phone system issues than many confront when operating with such a service. With this being said, here's a look at common digital phone system issues and the simple answers to keep business running smoothly.
Digital Phone System Problems At A Glance
Before we dig into the details, it should be mentioned that there's many instances whereas help from a professional is necessary to solve the technical phone system problem. Many instances regarding electricity require caution (no matter how low voltage the device may be) to avoid a situation that's much more severe than a faulty phone line.
Problem: A Buzzing Sound On The Phone Line
Solution: A buzzing sound on a phone line can easily make or break a call (especially if the client is already a bit agitated). The simple cause to this problem could be from metals touching metal due to incorrect wiring on your phone. The best way to fix this problem would be checking wire connection (and colors) to make sure that all components are securely where they should be and the wiring isn't loose on the phone device.
Problem: A Static Noise On The Phone Line
Solution: A static noise on a phone line is just as annoying as a buzz. The cause to this problem can easily be due to the phone wiring being loose on the device or that the wiring has (somehow) gotten wet. Being almost identical to the solutions above, the best way to fix this problem would be checking the wiring connection to make sure the components are securely where they should be. However, the major difference between static and buzzing is searching for any signs of moisture near the phone jacks or in the phone device/system itself.
Problem: Dead Air
Solution: Dead air can easily stir a lot of confusion, but deciphering the problem doesn't necessarily require IT assistance. This problem usually occurs when wires have crossed, shorted out, or have simply stopped working. The best way to solve this issue would be checking if bare wires are visible or if wires are touching each other in the phone jacks.