A unified business communication platform can revolutionize your team’s workflow. It makes communication – both face-to-face and via text – all the easier and provides powerful organizational tools to help everyone in your office stay on the same page.

Few platforms exemplify these benefits better than cloud-based phone systems, suitable for virtually any industry. At Central Telephone Sales and Service, we boost productivity for businesses across Minnesota through cloud-based, hosted phone solutions, along with many other VoIP options. We also offer installation, programming, product support, and remote maintenance.

Let’s discuss a few of the many beneficial features and how cloud-based phone systems offer practical use in your workspace.

1. Integrative Document Sharing & Protection

Here’s something the average office telephone system can’t do: enable secure sharing of files from anywhere. A cloud-based phone system can securely deliver this capability, with malware and virus protection and a real-time backup.

In simple terms: It can protect your files from the bad stuff while ensuring you don’t lose information should something go wrong.

As a bonus, this protective capability integrates seamlessly with tech your office is probably already familiar with, such as Microsoft Office and Outlook. Getting everyone on board with a cloud-based phone system will be easy, as it functions as an extension of what you already use.

2. Virtual Meetings & Conferencing

Getting the whole team together is complex enough as it is. You need a business communication platform that makes it easier! Cloud-based phone systems provide unparalleled support for your next virtual conference and meeting, which is more important than ever in today’s hybrid-heavy workflow.

Host anywhere from 2 to 200 participants for productivity achieved your way. For those who can’t make it, AI-provided meeting transcriptions catch them up so that your workspace is always on the same page.

A cloud-based phone system can also offer desktop-to-conference-room meeting capability that works with off-the-shelf A/V equipment. You only need an Android tablet and a small PC to control the conference. You can also use your existing projectors, displays, microphones, and speakers with this feature.

You can even add video conferencing to any meeting room in your building and use it to schedule, invite, and join virtual meeting rooms that include both onsite and remote staff members.

3. Multichannel, Cloud-Based Contact Management & Analysis

Cloud-based phone systems offer highly flexible solutions for managing communications, whether you’ve got a small, call-centric team or a large, multi-channel communications company. And if you’re working with fully remote or hybrid staff, it’s easy to deploy for the folks at home, too.

With a multi-channel, cloud-based communications platform in place, you can enjoy a wide range of beneficial features like:

  • Smart routing that streamlines inquiries from multiple channels while providing agents with context, so they can deliver a top-notch customer experience
  • Compatibility with most ERP and CRM systems
  • Contact monitoring (includes voice, chat, and email interactions)
  • Centralized performance data that allows for more accurate reporting and analytics
  • Flexible call-answering options, including connections over VoIP, smartphone applications, or traditional desktop phones
  • Customizable feedback templates that allow for an automatic and immediate gathering of post-interaction customer service evaluations
  • Much, much more!

An easy-to-implement, highly customizable contact solution can enhance agent and customer experiences while heightening communication transparency, so you can easily define avenues for improving performance.

Save time, drive customer retention, and automate workflows with an all-in-one tool created to help your business thrive!

 4. An Innovative Business Telephone System

Of course, you still need a telephone system as a business to care for clients in today’s modern world. Cloud-based phone systems can be shockingly easy to use, with communication tech on top of other features that make it a truly comprehensive business solution.

Contact monitoring and smart routing tech simplify customer management, and unparalleled scalability makes cloud-based communication a no-brainer.

Get Started With a Cloud-Based Phone System Today

Looking to take your business’s communication capabilities to the next level with a cloud-based phone system?

Central Telephone Sales & Service is here to help get you there. Reach our Plymouth office today at 763-550-2000 to learn more!