When it comes to business communication, keeping up with the trends is more than staying stylish—it’s adapting your company to the ever-changing ways that customers, employees, and fellow businesses communicate. As technology becomes more innovative at ever-increasing paces, a business risks outright obsolescence if it lags too far behind what its competitors and clients deem as current!

At Central Telephone Sales and Service, our team of business phone system pros works hard to stay abreast of all the changes our industry is so prone to, and we’re here to share the fruits of our labor. Check out a few of the must-have 2021 features for your small business phone system below.

Remote Working Capabilities

As the pandemic continues to change the workforce, one thing doesn’t seem to be changing much: the employee penchant for working from home. Technology has advanced to the point that office-only jobs are now fully remote, and with the added convenience and comfort that brings, more employees and job seekers are demanding at-home work.

To fulfil this demand, many businesses are upgrading their office phone systems to enable remote work, either through multi-device applications or otherwise. Will your company be one of them?


A while back on our phone system repair blog, we delved into the topic of 5G in “5G: What Your Company Needs to Know.” Check it out if you want the full scoop on the subject, but for now, know this: it’s coming into its own in 2021 for quite a few reasons—the primary one being its speed.

Though the tech is still young and hasn’t yet reached its full usage potential, it shows promise in providing much quicker communication speeds than its predecessors. If such speeds do become widely used, your business simply must compete, or risk losing out on customers and clients alike out of frustration. It’s certainly an emerging trend to keep an eye on.

Comprehensive Communication Platforms

Gone are the days where one must seek individual apps for individual needs. Now, communication is done all through one platform, making everything from connection across the company to troubleshooting all the easier. If you haven’t yet found the platform that works for you, now's the time; it smooths out workflow like few other things can!

Central Telephone Sales and Service: Making Better Businesses Through Communication

Our digital phone systems for small businesses are top-quality, bar-none, and we pride ourselves on providing the customized solutions your business needs to stay with the times. Give our Plymouth office a call today at 763-550-2000.