Operating an office telephone system used to be fairly straightforward: Dial a number, hold the hardware to your ear, and return it to its cradle when you’re done.

Way back when, there were even real people accessible at the push of a button to help you make the call you needed. Oh, how times have changed!

With smartphones becoming the norm, communication technologies have rapidly morphed into something barely akin to old-school phone tech. Indeed, business telephone systems can do things now that phone inventors in the past most likely couldn't even fathom, like accessing messages from an email account.

While the march of progress means great things for productivity, it can also bring with it a rather steep learning curve. Teams of all sizes may have a tough time getting familiar with new telephone systems, which is not a great thing for productivity or even customer retention, to say the least.

If you need a new business phone system, don’t let a user learning curve discourage you from upgrading! When you work with Central Telephone of Plymouth for your company phone system, you’ll have access to comprehensive training and support that makes your team’s transition seamless.

Here’s how we’ll introduce your team to your new PBX or cloud-based phone system.

Provide Pre-, Intra-, & Post-Installation Phone Training

We don’t install things you fear your team won’t know to use, and we don’t disappear after the job is done, either. Our role is more extensive than that, and we strive to play that role well.

Working with our team means your team will have access to all of the training and support they need to get familiar with the new system. Whether that involves pre-installation training, instruction during the installation process, or training after the new equipment is in place, we’ll be there to provide whatever your team requires. 

Administer As-Needed Training

Got a new employee? We’ll assist with the training process, so you can feel good knowing your new hire is ready to hit the ground running.

Need a refresher course on phone operation or unique system features? We’ve got you covered there, too. We don’t just train your team on your new setup and leave you to handle future educational needs – we’ll be your business phone system partner for as long as you need us to be.

Outline System Use With Comprehensive Manuals

After installation, we’ll provide your team with detailed instructional guides for instantaneous, on-the-job help.

If our guides don’t contain the information you need, don’t hesitate to reach out. We can provide additional onsite or remote training and support to ensure every one of your team members is up to speed on how to use the system to its full potential.

Encourage Feedback

If you’re not answering a plethora of calls yourself, encourage staff members to provide as much feedback as possible on using the new system.

Consult with employees to learn about common sticking points, potential improvements, and where additional support is most needed.

Then communicate that information to our team, and we can customize additional training to ensure everyone has the education and resources they need to get the most out of your new phone system.

Why Choose Central Telephone Sales & Service?

Personalized support is what we pride ourselves on when it comes to phone system repair and installation, and you can expect the exact same thing when it comes to our training.

Customized programs and ongoing support mean that your company will never be without the communication resources it needs to succeed.

For more than 40 years, we’ve proudly provided fast, reliable, cutting-edge telecom solutions and support for businesses throughout the Minneapolis-St. Paul metro, and when you need a team you can count on, we’re here for you, too.

Check out the many benefits of working with our team, as well as our stellar reviews to see what people have to say about our service!

Need Business Telephone Installation Service in the Twin Cities?

From cloud phone systems to network wiring services, we’re here to handle all of your communication needs.

Contact our Plymouth, Minnesota, office online, or give us a call today at 763-550-2000 to learn more about what we can do for you!