Central Telephone Sales and Service strives to provide great in-person maintenance service. From our smartphone system repair technicians to service your business phone maintenance needs on a case-by-case basis, we know that what we do is just a level above the rest. 

We also know there are times when your small business simply cannot call a repairman to attend to your office phone systems. This can be for a variety of reasons.

Perhaps you are strapped for time, for example, or maybe you need business phone repair now and cannot wait for a future appointment. This is where remote system maintenance comes in. 

With certain models, Central Telephone Sales and Service can take care of your business phone system’s problems in a snap via entirely remote means. 

That’s right: No need to make time for talking with a repairman! 

Read on to learn more about this innovative maintenance and repair process.

Why Choose Remote Maintenance for Business Phone Systems?

While every company’s remote maintenance and repair capabilities differ, ours at Central Telephone Sales and Service are quite wide. Though certain issues can only be solved with the presence of a technician, we recommend remote maintenance as a great initial step. 

If your model is compatible with it, it can solve a variety of phone-system snags and make maintenance tasks seamless.

Handle a Variety of Software Updates Remotely 

The software makers behind our models are constantly trying to be better and provide necessary updates for their systems. Let us handle these updates remotely and minimize disruptions to your workday.

Back-Up Data Remotely 

Backing up data is incredibly important these days. In the event of a system failure, you don’t want your company to have to start from scratch! 

Central Telephone uses remote backup capabilities with certain models so your company’s crucial information is always safe and sound.

Detect & Fix Issues Remotely in Real-Time 

With our state-of-the-art monitoring technology, Central Telephone Sales and Service is notified of issues in your business phone systems as they occur. 

Once we’re aware of the problem, we can work to resolve it, often remotely. No more calling your technician and struggling to get them on the same page!

Free Up Your IT Staff

Remote tech support means that our IT team can help your IT team get to the bottom of communication issues without taking up an entire day and going through several hoops to fix the problem. We diagnose and identify glitches in the system from our remote location. 

This form of customer service is invaluable to your IT department because it allows them to do what they were hired to do: Move your company forward.

Cloud-Based Business Phone Systems

Unsurprisingly, businesses require remote service from communication companies like Central Telephone Sales and Service. Conventional telephone hardware systems, however, do not allow our technicians to fix your system issues from a remote location. 

In the past, if your company had a problem, we had to get in the company van and come to your site. Thanks to cloud-based phone systems, Central Telephone Sales and Service can now partner with your IT department to solve communication issues from a remote location. 

Cloud technology provides several opportunities for businesses to expand:

  • Technical support can be handled over the phone.

  • Diagnostics can be pinpointed and confirmed over a network.

  • Remote locations allow businesses to expand or relocate and continue to work with our team.

  • Cloud systems are more reliable with less hardware maintenance and upgrades. 

What Types of Phone Systems Can Go Remote?

There’s an additional benefit to utilizing remote phone diagnostics and maintenance. We can provide this service on a wide range of telecommunications systems. 

Some examples:

  • IP Phone Systems

  • Hybrid Phones

  • VoIP Networks

  • Digital Phones

  • Multi-location networks

We can work through the cloud to provide ongoing maintenance as technical problems occur. Remote technology allows us to monitor your business phone systems continually so that when something goes wrong, we can handle it without any delay. 

Instant maintenance helps keep your company operating efficiently throughout the workday. And the best part is you don’t have to tie up your employees’ time with phone problems. 

Central Telephone Sales and Service has got you covered all day, every day!

Let Us Solve All Your Business Phone Maintenance Needs

If you want to take your communication technology to the next level, contact Central Telephone Sales and Service. We offer a wide selection of flexible, custom-designed business phone systems. 

Our products and services extend to Minneapolis and St. Paul, Minnesota businesses. For an initial consultation, message us online or call us today at 763-550-2000.