From the category archives: Central Telephone Blog

Phone Training

Bridging the Communication Gap between Young and Old Employees

Cloud-based phone systems and other small business phone systems can help your older and younger employees learn from one another.

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Training Young Employees to Answer the Phone

For many people who have been in the workforce for a while, answering telephone calls wasn’t a skill that needed to be learned on the job. After all, older individuals didn’t grow up with instant messaging for communication; if they wanted to talk to their friends, calling on the telephone was the only option!

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VoIP Home Wiring: Tips & Tricks

Many individuals have made the switch to VoIP for their home phone connections to meet the needs of their family or at home business. However, this can only be done if the wiring from your street or telecom are disconnected beforehand. So before we move forward, it's important understand that if you're not 100% sure as to how to properly install or identify the listed parts and equipment equipment below, skip to the bottom for further assistance.

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Prolonging Your Phone System's Life

Nobody likes a broken phone system. Whether you’re managing an office network or a home phone system, you want a constant quick connection. To maintain constant connectivity, however, it is recommended that you conduct routine maintenance. Even if you’re working with business phone systems, there’re a few things you can do to prolong your purchase’s life.

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Simple Phone Troubleshooting

Business phones are well known for being user friendly, but the event of a technical difficulty can oftentimes leave a business in the dark. However, it should be mentioned that most technical issues can be corrected without calling in a repair person or using tools on your equipment. With this being said, we're going to cover a few simple business phone troubleshooting issues and how they can be corrected in minutes.

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5 Things Modern Customers Expect When They Call A Business

Today's customers are younger, more on the move, and more demanding than ever before. That means that if you want the customer to be right, you have to take a hard look at what their current expectations are – and one of the areas we're seeing a lot of changes in is what customers expect when calling up a company. Here are just a few of the wants modern callers have – and why they're important for every business.

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Improving Employee Productivity through Advanced VoIP Features

Many companies are switching to VoIP systems today not only to save on money but also to improve on productivity. VoIP technology lets you transmit your voice data over the Internet rather than traditional phone lines, but it also does much more -- because the system is entirely online, it can be customized to meet your needs.

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Selecting The Right Business Phone System

Selecting the right business phone system can be fairly confusing considering how many systems are on the market. However, there's a few important characteristics that stand out phenomenally when purchasing certain phone systems. With this being said, we're going to cover some of the more important issues that should be under consideration when purchasing a business phone system.

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How Phone Training Can Help Your Business Be More Productive

Choosing to upgrade your antiquated phone system to a new and advanced VoIP phone system will provide a wonderful boost to your business - as long as your employees know how to use it. If they don't, it will only result in confusion, loss of productivity, and poor customer service. By giving your office specialized phone training, you will empower your staff members and help them be as efficient as they can be.

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